Customized for your success
Our goal is to deliver customer value that goes beyond your expectations.
From the initial consultation through system implementation, we ensure that your solution is tailored to your business’ unique needs. We achieve this with a team providing support and maintenance, training and data driven consultancy with extensive knowledge of your warehouse solution – and how to get the most value from it.
Onboarding and Training
Get the most out of your AutoStore system with dedicated onboarding and scenario training. As a customer of Element Logic, you will learn everything you need to know about warehouse automation from our experienced training team. Our sessions focus on operations, safety, and resolving potential issues. Onboarding ensures your employees quickly adapt to their new workflow, becoming confident in using the automated warehouse solution within days.
Super User Program
We recommend providing specialized training to a select few employees who will become your company’s solution Super Users. These individuals will gain in-depth knowledge of the solution, handling complex scenarios and issues. The Element Logic training program ensures continuous learning to match needs and secures optimization of your solution. In addition to our dedicated support team, you are equipped for success.
Support
One of many benefits of being an Element Logic customer is our dedicated support team. Whether you need assistance with AutoStore, software, management control systems, equipment, system setup, or error corrections, our team is always ready to help. You can reach us easily via the website, email, or phone for prompt and reliable support.
Our philosophy is to develop a scalable solution that our customers can grow with and that benefits them. This is ‘The Element Way’.
Arnold Nielsen, Key Account Manager, Element Logic
Maintenance
Our proactive service team continually seeks improvement areas to help your business grow. Technicians perform planned maintenance on-site without disrupting daily operations.
Insight and optimization
We provide you with detailed data on the status of your AutoStore solution. This is the basis for our Customer Success team to support the optimization of your solution continuously.
“To ensure customer satisfaction, we use a skilled team of in-house service technicians, support, software, and logistics experts. This makes us agile and able to help immediately. Our philosophy is to develop a scalable solution that our customers can grow with and that benefits them. This is The Element Way,”, says Arnold Nielsen, Key Account Manager, Element Logic.
